We are seeking an experienced Customer Success Manager to join our team.

AI Build are a fast-growing London based Software-as-a-Service company, that is disrupting the large format 3D Printing industry on a global scale. Our clients are tier 1 companies operating in the Aerospace, Automotive, Construction, Marine and Energy verticals. Our unique software enables them to fully automate the additive manufacturing process from plan to print, radically improving speed, quality, scalability, and application range, across the entire enterprise. We integrate and partner with a growing network of international hardware manufacturers, and we are backed by first class investors including Superseed and Boeing.

We are looking for a Customer Success person to join our team to support the onboarding of new clients and ensure the best possible introduction to our software and company. If you like the idea of working with a great team with cutting edge technology, meeting smart people working with tier 1 clients in a growth industry, then let us know.

Job Title: Customer Success

Location: London Office (Leyton) and Remote Working. Typically, 1day a week in the office

Reporting To: Customer Success Manager

Department: Customer Success

Salary: Competitive

Job Responsibilities:

  • Responsible for onboarding of new customers. This will include ensuring necessary departments within Ai Build are aware of actions that need to be taken. Training the customer on the software. Supporting them with weekly catch-up calls during the 1st few months of using software
  • Proactively identifying client challenges and mapping them to product capability.
  • Creating custom toolpaths for client demonstrations and projects
  • Providing client feedback and requests to the custom success manager, helping prioritise and shape our roadmap.
  • Liaison with our engineering team in the management and prioritisation of our integration pipeline.
  • Cross skill training will be provided to allow cover for presales technical support. This will cover preparing custom demos for customers, addressing technical questions raised by clients during calls, and general support of the sales team. This is expected to be 10% of the total role.

Experience/Requirements

  • Proactive, self-motivated and energetic, able to work in a fast-moving start-up environment
  • Focused, detail orientated, strong interpersonal skills.
  • Excellent written and verbal communicator both internally and customer facing.
  • Previous experience in onboarding customers onto software preferred
  • Experience in setting up FDM, FFF, FGF, DED, WAAM additive builds essential for role.
  • Experience with engineering software. Additive Manufacturing and CAD packages such as Rhino/Grasshopper would be ideal
  • Some commercial experience or understanding would be an advantage.

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